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Mazda RX8 Failures... again.

See letter…. Says it all.

Monday, 01 March 2010

Jeremy Thomson.

Managing Director

Mazda Motors UK Ltd
Riverbridge House
Anchor Boulevard
Dartford
Kent
DA2 6SL

Dear Mr Thomson,

RE: Mazda RX8 Engine and service recalls in USA but not UK – GL04VJY 2004

I had to have the catalytic converter and coils changed on my vehicle by Lifestyles Crawley only to find out that Madza should have completed this at no charge. Due to a known fault, that was widely publicised in the USA. But, quietly forgotten in the UK?

http://www.rotarynews.com/node/view/822

August 21, 2006 Mazda plans a voluntary recall of all 2004 and 2005 RX-8 sports cars along with some 2006s because of damage to the catalyst resulting from oil leaks in the RX-8’s rotary engine.

I’m now being told that by TW White and Sons Bookham that the Oil Meter Pump has failed, which is a major part of the engine as you are aware. This after the engine had completed less than 27K since 2004. As this vehicle has serviced and treated with respect, as it is my own personal car, not, a company one.

I now question whether this is another fault that Mazda UK choose to ignore because they hoped know one would notice.

Whilst, I accept that things in this level of car do go wrong. The major component failure at such an early stage in the engines life sounds like yet another problem that has quietly been forgotten by Mazda UK.

I expect Mazda UK to compensate me financially for the Catalytic repair completed by the Authorised Dealership and also the current issue of failure of Oil Meter Pump.

As, I don’t believe that this item has not got anyway near to its expected MTBF figure. I don’t see why the customer should pick up the bill for defects in the design of this RX8 vehicle.

I look forward to early conclusion to these issues.

Yours Sincerely

David Vincent

Tagware Limited, 13 Sandersfield Road, Banstead, Surrey, SM7 2DH

VMware ESXi 4.0 and VMware View.

Well I have been installing and configuring a VMware 4.0 service with VM View.

This is based upon the ESXi server hosting virtual PC’s either Microsoft or other OS versions.

Why? Well one of my business colleague was having trouble with his technical sale man, that had to travel over the world selling and demonstrating a high value addition to AutoDesk AutoCAD 2010 Mapping. It basically allows organisations such as CAA and other such government authorities over the world to analyse the flight paths approach and procedures into each Airport over the world, with all the various types of Aircraft including the 747’s to the smaller type. I believe it even works on fighter aircraft!

Anyway, the problem was that like every other Corp Sales person. They, know all about PC/Laptop’s. Which, as every IT person will know. “A little knowledge, is more dangerous than having none!” Users, tend to break things, as its away of not having to do work!

Also, having a sales pitch not happen, due to the Laptop not working, is no joke. When, you have just take anything from a 8-24 hours flight to get there. Only for the laptop not to work!

Leaving aside, the expense of a hotel, customer embarrassment, Co2 and it’s a waste of productive sales time.

One other benefit is it also offers the ability for the software house to rent out the software on a hourly basis. As the virtual desktop can have access to a local USB device. It allows prospective clients to test out the system, without having to send and get returned USB dongles. Thus, another time saving. Might, not have to get on the flight in the first place. Major expense on air and hotel stopped!

So, I suggested using the VMware ESXi with VMware View Clients that have the CAD software installed. My collegue looked at me and said that things didn’t go well using RDP. But, I explained that this used the VMware TCOIP protocols. This is based on UDP once connected. Thus, allows adaptive link in providing the screen interface to the client. Which, greatly reduces the bandwidth requirement.

I said, “Why, not set up a trial project box, to try this VMWare solution out? As, all of the software we need can be used for 60 days. If, we are impressed, then, we can commercialise it”.

So, I have been setting this system up over the last a few days. He gave over a HP 64 bit 2Gb Laptop for the ESXi 4 to run on. But, the installer didn’t recognise the laptops SATA controller. I looked into changing the image. Which, with more time, I think I could have got working. However, looking for a resolution to this SATA issue came across the site  http://www.techhead.co.uk

They recommended a HP Server http://tinyurl.com/555ybo which a was  a HP ProLiant ML115 G5 Tower Server (HP 470065-138) , which was a Quad-Core Opteron 1354 2.2 GHz, 1GB Memory (1×1GB), 160GB Non Hot Plug SATA HDD, DVD Drive, 1 Year Warranty for grand total of £189 + VAT. This is a video of the box itself  HP Proliant ML115 G5 Quad Core Overview

As this came with a recommendation from the www.techead.co.uk as a good server. I was thinking about upgrading my trusty Dell workstation anyway. The saying “Garage mechanics have the worst cars!” came to mind. So, I thought, I’ll, purchase this kit and it can be converted into my own Windows 7 workstation afterwards. So, I added two lots of  TEAM 4GB PC6400 memory to give a total of 8Gb to the server, for an extra £120. Pressed the order button at 01/02/2010 22:34:13 and the guys at www.serversplus.com delivered via DPD(UK).

DPD(UK) site reported delivery between the hours of 12-14:00 on the 3rd. The man gave me the box at 12:58. Don’t you just love it, when, technology actually works! Couple of years ago, I would have had to stay in the whole day!

Unpacked the box in the afternoon and assembled the internals. Taking out the 1GB stick supplied and replacing it with the 2 set pairs of 2Gb DDR2 RAM  giving the system a total 8Gb. Nice.

So, anyone going to make me an offer for this 1Gb?

One of the nice features of this HP system,  as shown in the video. Was it has an internal USB port on the motherboard. So, I created and ESXi 4 boot image on a Cadology USB 4Gb stick (Knew, it would come in handy. Well done Dawson). By loading the ESXi4 CD and choosing the USB, as the place to install the image. Changed the BIOS to boot off the USB device. This, as the Techead crew had mentioned, saves wasting any of the original 160GB hard disk drive. Well, I knew that the time would come soon, to upgrade the storage system. So, I ordered a WESTERN DIGITAL CAVIAR BLUE 500GB 16MB CACHE HARD DRIVE SATAII 300MB/S <8.9MS 7200RPM – OEM drive from NOVTECH at grand total of £34.88 ex vat and using their low cost, don’t mind service at £1.99. It, turns up on the Saturday morning.

Although, you could have survived with 160Gb. I was going to load Windows trials of 2003/8 servers, that tend to need 3-4Gb just to make them take off and I still had to store the ISO images on the server as well. You can use a local DVD/CD drive to install OS on to VMware, but realistically using commercial knowledge, it tends to be a false economy. As, the additional time it takes, costs more in the long run. You can then mount multiple images at one time. ie you can be building several servers/workstations from the same iso image(s). So, if you were creating a Windows 7 Pro and Windows Ultimate virtual workstations you could use the image in parallel, thus, saving time!

I was building 3 x 2003 standard servers first. Installed my own local DC on the first and then create the VM Vcenter and VMView on the others. Installing the Vcenter was ok. I used the client pointing at the ESXi 4 server host itself until the VCentre was up and running. Re-pointed the VMware client to login to he Vcenter server, and everything came to life.

Although, I set the original to 1Gb of RAM it makes the system go a tad slow. (Give it 1.5-2Gb) Then, of course carried on to the VMware View server. All went to plan, until, I tried to install the serial key for the 60 eval licence. “Expired” What?

Anyway, I then, looked up at the clock – 1am and decided to sleep on it.

In the morning, of course, it dawned on me. Whilst, I was getting my daughter ready for school. I had sort of checked the time on the HP server. But, I had not taken too much notice of the server date. As  expected this was nowhere near the 3rd Feb! So, thinking I was being clever, I corrected the date. Loads up the Windows 2003 servers, to find that they had decided that I had now to register or they would logoff. As, these were eval’s, that wasn’t going to happen. As, I a good engineer. I decided that the best option was to re-build them again. This seemed the quickest route. As, I knew I could load all 3 at the same time now that I had the ISO image on the ESXi system. So, off we go then and this then went on and on…

Finally, I had 3 W23K servers sorted. Changed the location to UK, as that was where I was. Changed the time to the current time from the 3rd August 2010. Penny dropped! There, was nothing wrong with the other installs. It was the image that was resetting itself to August 2010. Another, reason for the View licence not to register. Of course being a good engineer I had re-booted after the VMware services had been installed to find that servers reset themselves, back to 3rd August 2010!! Yep you guest it. The servers wouldn’t login as the time and date had changed so much from the DC which at the time hadn’t been rebooted. Again, as a engineer. You don’t reboot a single DC without a secondary, unless you really need to. As there is always the chance, that it will not come back. Anyway, I had been here before on the DC time issue. I got the badge in Windows 2000 days! So, I knew how to get around this. Boot in Safe mode then change the date and time to be in line with the DC. Good engineer! Well, yes, that’s how you do it in the real commercial world. However, booting up the server again and we find that the date is back to where it started 3rd Aug 2010! With the message that you have to register or I’ll log you out!

OK, give up on the 2003. What about the Windows 2008 Server? Downloaded the trial of this 2008 standard. A download of a 1.8Gb. Of course, the foot print increases and wouldn’t go anywhere without 2Gb RAM as starters. Anyway, will not bore you with the stage by stage blows on this one. Enough, to say. Anyone, reboots those servers, virtual or otherwise, will be not breathing very long afterwards!

I now have the systems working and VM View licensed. So, it will now function for 60 days.  I built a couple of XP workstations with 2 x 512Mb RAM and the CAD one with a 1Gb RAM. I configured the CAD one with the  AutoCAD 2010 for which should tick over for the next 30 days and the others with MS Office 2000, just to prove that this structure works. All on my £400 box! Surprisingly, the VMware statistics tell me that this is ticking over nicely.

As, CCS were a AutoDesk dealership. I sold AutoCAD systems. So, I gave the system a work out and it responds really well using the PCOIP protocol. The network traffic was under 0.5%, most of the time. Even, when I started playing the video streams the usage didn’t pop above the 1-2% on the nic. Very impressive!! I can think of quite a lot of commercial reasons to deploy this.

  • Security of commercial data.
  • Bandwidth reduction
  • Provides image even when difficult conditions on bandwidth.
  • Nothing for the user to upset.
  • If, all else fails, download the VM client to the clients PC (11Mb) near enough to any PC.
  • Able to obtain USB data from the local workstation, if the administrator allows it.
  • Very impressed, on a £400 box.

Think of the Green credentials – one 0.250kW server with 16/24 XP workstations, if not more! against 6kW, if left in the real world. Not forgetting the RAM saving as each Windows 7 Workstation would require 2Gb. This could be down to 1Gb in the virtual world as the spare memory would be shared by all of the workstations. You could even get a Carbon Interest free loan from the Carbon Trust to complete the task!

Compelling stuff.

At a licence cost of $150 (£80) per virtual client connection, supplied in 10 or 100 users versions, which are co-current, both a large and small organisation, could happily share the licensing connections with other parts of the business or time zones!

Should, the snow return in the UK, stopping people getting into the office. Then, you have your solution already established. As, this desktop could be accessed from the employees home via the broadband.

Login, with the same Window account login over a SSL linked stream. VMware View  allows both Corp base build machines or dedicated builds to individual.

For the IT technical crew you update the Corp base image with patches or amendments and all virtual PC’s are dynamically built from this image. Get it wrong! Roll back the image to the one before and everything go back to normal. Try, doing that with SMS 2003 on a 18,000 PC’s site! Yes, SMS can roll- back. But, it isn’t pretty….been there.

You can allow the Directors to have their very own virtual PC, that with the right ESXi4 equipment and some VMware software, is near 99.8% available, as your server infrastructure is already of course? With, the addition of some  IP telephony, an organisation can be switched to real cloud computing.

Allowing, employees to sit anywhere in the world and still have secure access to their virtual desktop.

Not that hard, these days with the new satellites providing broadband speeds wherever in the world you are, even in the arctic, if you want to really see snow! I prefer sitting in the warm and not worry about snow.

Which, of course, brings me back to the reason in doing this in the first place.

Allowing, a sales person to connect to a software secure desktop to demonstrate a CAD system from wherever he is in the world!

I think, it will work well enough for the project to progress! You’ll  just have to wait until the next post to find out!

But, from what I have seen to date. It’s only the latency, between the two sites, I can see upsetting this solution.

If, you want to have a go on a real example within the next 60 days, then drop me an e-mail, to sales@tagware.co.uk or post a comment.

Until, the next time.

Have a nice weekend.

David Vincent,

Hey what we waiting for then….

Well… what was said, was quite educational.

The basics I can follow and at least they admit that this system is better, but not perfect!

The big question is “How do you explain this to the general population?

The people that want the change, are not the ones that will make the money (evil stuff) or gratification for doing it.

So, either the system breaks and someone then tells us, this is the way or the machines in the end do it for us, as they decided that this is logical.

The other obvious trouble is that there has to be a reason for the basic tasks to be completed. Who is going to pull out the potatoes from the ground or in fact put the seeds into it? Someone has to fill the machine with supplies.

However, once you have nano technology available. Assuming this is not sat on like the rest of invention. This then becomes more of a question of where do you stop?

Once you can re-arrange atoms into other items. Things start to become difficult. Place you neutral atoms into a large micro wave machine and the computer system will re arrange it into anything non-living, is going to turn the world on its head. As all you need is energy too create what you want.

That energy conversion should come from either geothermal (underground) or in my opinion from the SUN. As we don’t expect that light to go out for several million years!

I have always said that computerising a process then throwing away the person who did it in the first place, is very wasteful. The machine requires to be serviced or fixed anyway and the original person has a brain in their head. This can be used for more challenging tasks, that a machine cannot complete. Imagining or THINKing!

Working in the Evil Money world for a moment. The only reason not to do this, is to save the company money (or in their words efficiencies). But, if they make the person unemployed. Then the government (You and Me with loads of middle people administrating the system) have to support them. How is that achieved? By taxing the companies profit. So, what was real point anyway?

Starting to get scary…..

The energy needs of the world can be solved today. With out the need to do a great deal. Couple of mirror plants in African, central America, Australia and China and pipe the electrical supply over the world can be done today. It has already been put forward by the OPEC countries as they can see that the oil will come to an end. Or technology will circumvent oil usage. As stated in the desertec.org site. If energy becomes plentiful with the water as a by-product. Then, control disappears!

http://www.desertec.org/

http://www.inhabitat.com/2008/04/10/mojave-desert-solar-power-fields/

http://www.guardian.co.uk/environment/2008/jul/22/solarpower.windpower

Already been acknowledge here http://en.wikipedia.org/wiki/Photovoltaic_array that PV technology that only 12% efficient! Can produce enough energy for the worlds needs. PV is silicon based. Got lots of the stuff (Desert sand). Power will be reclaimed from the Sun. You have small input to get the process started. But, once the plant is energy neutral, then you can produce this kit until you run out of sand. (Yep! Tad simplified. But, there are no insurmountable problems to this)

If, you used the materials that are already there, with our knowledge, then this could can be achieved. The main problem is that governments/corp would not make any money. But, as the materail is already there on the ground why do we need too?

The statement would have to be “We build it with our know how and you get the benefits of using the water that is desalinated”. But, don’t think that would float as an idea!

Alternative to revolution, is to provide the Patents with clause “that non use of the technology commercially” would invalidate it’s cover. That would allow companies to continue development and receive money for the present. But, stop what is currently happening. Which is to protecting markets by not developing a patent commercially.

Or, an alternative, as I don’t want to be seen not to provide choice, is provide a pharmacy option, when patent licence expires. Then any person can use the technology with no financial reward.

You can’t claim Licence/money on a process or idea once that inventor is no longer alive.  Companies would not be able to hold patents. This would fix patent ransoming overnight. As it would force the company’s and inventors to develop new ideas.

Hey what we waiting for then….

This is on it’s way. It’s just when……

You need to sit down and watch this when you have 2 hrs! But, there is nothing in here that couldn’t be done today. The prove has already been provided here and in other proposals. It seems only corporates want to hold up the change. Nature has away of balancing the world out and our indebted system is likely to fail soon.

Land comes up for Auction in Thwing Today at Noon.

Well, finally the day is here for the Auction.

We have been busy looking into the use that we can make of this small patch of land of 0.5 acre.

thwing_front

We are looking to balance Tagware’s carbon use.

So, we are looking into planting Xmas Tree’s on the ground. Utilising the tank as a liquid food store for BioMethane production for providing power which will be exported and the heat generated to help in carrying on the warming our little friends in the tank, doing all the hard work. For above ground we are looking at placing a Wind turbine.

So, all in all this land is going to be well utilised!

Just have to see, if we are able to become the owner.

TalkTalk going back on promises?

talktalk

When this advert was running back in May 2006.

I signed up for the full International Package that allowed me to make phone calls up to an hour in length both in UK and Internationally. True, until recently you did have to add a rather long… code to add to the front of the international number. But, other than excluding the 0871 and 0845 numbers. It did what it said it would.

The additional benefit was that they provided an broadband connection for FREE FOREVER – (Eternity, a limitless amount of time)!

There were no exclusions to this offer on the broadband. True, it was a 2Mb download.  But, at the time, this was the best that you were going to get from BT wholesale anyway. With Talktalk then promising, once the BT exchanges had their equipment installed the line speed would increase too up 8Mb.

Bar a few hiccups along the way the service has been good. Although, I accept that other customers have had considerable difficulty. In Talktalk’s defense the firm did try and resolve these issues by adding more resources to the company. I just think they were over whelm with the response.

Well this morning I received an e-mail stating that I was using to much Broadband capacity and if I didn’t stop I would be fined £5 + VAT for the next 40Gb.

On the current Broadband sign up page called TalkTalk Essentials they do state that there is a 40Gb cap.

However, I didn’t sign up to this service. I signed up to the one that was FREE FOREVER!

I appreciate that some subscribers are using large amount of bandwidth. But TalkTalk provisioned the 8Mbits ADSL link! This with a contention ratio of 1-50 would allow a constant 160Kbits. Which, works out at 9.6Mbits per min. This over a 30 day period is 414,720Mbits. Therefore, the 40Gb cap limits the line to less than 10% of it’ contention capacity.

Calling the 40Gb cap “Huge” is completely false and the ofcom regulator should stamp out this sort of claim from the industry.

If TalkTalk have to place 40Gb limit on new applications (Which, I pointout again, isn’t me!).  It would be sensible to have the words  ‘12 month average’.  This would take account of peaks and troughs of usage. Rather than a crude monthly tally.

Yes, I know things are not great in the UK. But, you made a promise and I expect as a shareholder for you to make good on this promise.

David Vincent

For IT SME & Corporate Support - +44 (0)845 051 3830

www.tagware.co.uk

We help when we can – :-)

Windows 2000 Professional multiple proplems


Hi I have windows 2000 professional (service pack 5) and i am experiencing multiple problems with my computer.

I have no tool bar at the bottom of my screen and the background has disappeared and been replaced by a completely blank blue screen.

Secondly my computer keeps showing a error message that my virtual memory is too low, this keeps appearing until eventually the computer stops working and needs to be restarted.

Third problem is that the computer will not shutdown or restart unless i hold the power button in or press the reset button.

Any help in resolving these issues would be greatly appreciated

Alway useful to remember what you did last.

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Santander showing they have a grip on Customer Service!

Santander Credit Cards showing off there Customer Service and of course
FSA and Information Commissioner’s Office are definitely on top of this one obviously.

General public again are paying lots of money for toothless regulators.

Well it’s a nice job in a nice office and pretty unlikely to get fired!

Thursday, 13 August 2009.

The Complaints Department
Santander Card Customer Services
PO Box 700
Leeds
LS99 2BD

Dear Sirs,

I received a computer generated letter dated 10th August from Tim Woods that states the following.

Santander had mistakenly sent out two cards due to its own incompetence. It’s not a computer problem, it the people that are using it. Or, lack of testing the system in the first place.

The first card of which I have received expires on xx/12. The second card which I haven’t received expires on xx/12.

As you now wish me to use the second card. I suggest you find out where it is! I’m the customer in case you had not noticed. I have no intent to pay Santander indirectly by using 0871 (chargeable at 10p a min) then to have to plough thought Customer Service nightmare on options, whilst paying for the privilege to clear up your mess. To then be cut off because Santander has not enough agents to take the calls.

You sent out the letters and therefore could manage this problem by phasing there release and providing a dedicated fast track option within the letter or allocate a 0800 number. I repeat – it is your error.

If, I was a suspicious person, this so called problem, combined with a 0871 revenue generating number is a nice way of increasing the bottom line profits. After, all someone has to pay for these additional cards issued. Perhaps, all revenue from this error or even all 0871 calls should be donated to charity. Now, that would show me that you are truly sorry.

With regards to the Term & Conditions I believe it’s customary to include the complete agreement rather than starting at clause 8.

It would also have been nice, as this again is your error, for the agreement to be highlighted with changes, rather than expect the customer to re-read these. The text of which not surprisingly are again in the smallest type you could find. (Santander not heard of the Disability Act?)

Do your company lawyers get paid by the word? 3 pages of close text to get from section 8.0 to 21. Section 16.9 states that you are going to “Strive at all times” to keep my data safe. Under the Data Protection Act you ‘DO’, anything less than this is not acceptable. Should read “Your data will be kept in compliance with the Data Protection act xxx date at all times including overseas data centres”. Again, in section 16.10 second sentence states “Use of Personal Data” no reference to the section that this is included in. I would imagine that this should be included in the definitions section or at least referred to a numbered section of the agreement that states its meaning is within. The Credit Act requires the agreement to be in English and understand able.

If this is a new agreement or amended, then you surely you should have included the option to cancel this contract. I expect again this agreement has been changed, due to the issuer finding out that the previous agreement is either not enforceable or that it can gain secure status on a non-secured advance on what were until recently unobtainable assets of the house.

I will not going on, although I could.

All in all, a text book demonstration of how not to perform Customer Services.

Perhaps, when you have gathered you thoughts, you can suggest how you propose to sort out this mess in writing and insure that the current card is not cancelled until this has been resolved.

Yours faithfully,

David Vincent

www.tagware.info

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Little Miss Granger

Hi Guys,
Sure you’ve probably seen this but it made me laugh anyway!

Veuillez installer Flash Player pour lire la vidéo

Best way to find out Adwords used by your competitors.

This is a Firefox add-in that allow you to see who and how much you are being out bid on Google Adword’s.

You can read more HERE

Makes interesting reading.

Enjoy.

David Vincent www.tagware.co.uk

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